Tell us what is on the line
Printer make and model, what you print on, and the part number on the cartridge fitted now. With those three we can quote the matching ink, make-up and cleaner without a site visit.
Before you write to us
Send us the printer make, the model and the part number on the cartridge currently fitted, plus what you print on. A photo of the cabinet label and the old bottle answers all of it. We come back with the matching ink, make-up and cleaner as a set.
Yes, on anything new to your line. Running a sample on your own product at your own line speed settles in twenty minutes what a datasheet argues about for a week. Ask for it with your enquiry.
A certificate of analysis for the batch, the MSDS for the fluid, and a food-contact declaration where the grade carries one. If your quality system needs anything beyond that, say so at the enquiry stage and we will confirm whether we can supply it.
Stocked lines are dispatched the same working day when the order is confirmed before cut-off. Transit then depends on your location, and on the fact that solvent-based fluids ship as hazardous goods — which rules out air courier on some routes. Non-stocked items are quoted with a real lead time before you commit.
Yes. Breakdown attendance, scheduled preventive maintenance and annual maintenance contracts, carried out by engineers who work on coding equipment. Coverage depends on your location — ask, and we will tell you straight whether we can reach you.
There is no minimum on stocked ink and make-up: a single cartridge is a valid order. Ribbons and labels are supplied by the roll or the box depending on size. Bulk and standing-order pricing starts once we can see your monthly consumption.